All orders are shipped from our distribution center to arrive in your home within 5-7 business days of placing your order, unless otherwise noted. It can take up to 13-14 days (excluding weekends and holidays) to receive a tracking number for your order (don’t worry, we've already built this into our shipping timeline).
Enjoy free shipping and free returns within the continental US. We also offer additional expedited delivery options.
If for any reason you are unhappy with your purchase, you may return item(s) within 30 days of purchase. Returned items must be unused, unworn and in good condition with original packaging included. To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.
Please note that returns take up to 17 business days to be processed once received by our returns center.
We cannot accept returns on final sale items.
Neoprene products can be hand washed with a mild detergent in cold water. Make sure to reshape while wet and lay flat to dry, avoiding direct sunlight. Hardware should be handled delicately. Neoprene products are not machine washable, as hardware chipping may occur.
Due to the nature of neoprene, creasing and pilling may occur and is easily remedied. To avoid creasing, neoprene products should not be stored flat or under heavy compression. Creases can be easily removed by running a fabric steamer in downward strokes along the fabric. Pilling can be removed using a fabric shaver. Lightly press and move in a circular motion against the fabric to remove any fuzz balls and pills.
Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.